Secure diverse, equal and safe workplace

Falck is a people business, and our workforce is our most important asset. We are dedicated to foster an employee-centric culture that prioritises employee well-being and development. This means creating an environment where every individual feels valued, supported and empowered to thrive, so they can maintain a healthy and sustainable career. This commitment extends across countries and cultures, embracing the diversity of thought that all our employees represent. 

Promote employee engagement 

Employees at Falck are at the heart of delivering critical emergency and healthcare services to communities. A deep sense of engagement is critical as it enables our teams to excel and thrive in their roles and provide the highest standard of care. To help ensure that Falck continuously improves as a healthy and attractive place to work, we gather crucial insights through our global employee engagement survey each year.  

In 2025 our engagement score increased to 77, from 76 in 2024, exceeding Falck’s target by one point. Going forward, our target remains 76 for the global engagement score. 

Target on employee engagement 

Ensure diversity, equality and inclusion

We strive to secure a workplace with a diverse workforce and an inclusive culture where employees are treated with respect. Working within different business areas and cultures, we know that different skills, ideas and approaches are key to the success of our business. Because of this, fostering inclusion, promoting equality and representing the diverse communities we serve are both ethical and business priorities.  

In Falck, it is the shared responsibility of all employees regardless of geography or role to contribute to an inclusive culture where everyone feels valued and respected. In 2025, the scores regarding Inclusive Workplace and Respectful Treatment from the annual Global Engagement survey increased with 1 point to a total score of 85 and 81, respectively.  

To promote gender diversity at management levels and generate a positive cascading effect, we have set targets for equal representation at a minimum of 40% of the underrepresented gender at three levels of the Falck organisation; the Board of Directors, Executive Management and Senior Management. 

Learn more in our annual report 2025

Targets on gender diversity

Improve safety performance 

Every day, our employees put themselves at risk to save the lives of other people. We foster a culture where health and safety are embedded in our daily work. This protects our employees, empowering them to focus on improving and saving the lives of others. 

The nature of our work carries inherent risks, which we actively manage with preventive measures. Although incidents are not entirely avoidable, we are committed to making them as infrequent and minor as possible. 

Lost Time Injury Rate is chosen as a KPI in the sustainability strategy and so is number of fatalities. We have a LTIR target of less than 8.8 by 2027. The target for work-related fatalities in Falck is zero. 

Secure fair working conditions  

To ensure fair working conditions, we maintain a continuous dialogue with unions for comprehensive collective bargaining agreements and provide competitive wages that meet local laws and industry standards. Beyond formal agreements, we actively promote a healthy work-life balance by using employee feedback to foster constructive team dialogues. 

Enhance social impact

Every day, we go to work to improve and save lives, and we want to innovate and enhance access to healthcare for more people.

We create value in society by delivering services that help to ease critical moments, enable access, and build resilient communities. The number of services is a key part of our sustainability strategy.  

Each time we complete an ambulance trip, provide a treatment or deliver rehabilitation services, we typically improve at least one person’s life – sometimes with significant impact. 

We deliver individual and societal care within preventive, acute and rehabilitative care. For instance, our healthcare professionals provide psychological and physiological help, enabling people to return to work faster and continue a healthy working life. Our patient transport service brings patients to and from hospitals and clinics and doctors provide online consultations as well as treat patients directly in their homes. Highly skilled ambulance staff saves lives and cares for patients’ well-being and our dedicated fire staff prevents accidents and loss of life every day. 

We have included the number of services delivered as a KPI in our sustainability strategy because they are vital services to society. In 2025, our highly skilled staff delivered 9.0 million services within our core business. 

KPI

Health and well-being are our business