Customer service professionals / case handlers 

As a customer service professional at Falck, you are the first point of contact for our customers, ensuring they receive the care, guidance, and support they need. Your role is vital in creating a positive experience for those who rely on our services within healthcare and assistance. This includes answering inquiries about our services or providing crucial travel assistance by helping and supporting people abroad to ensure a safe experience if an accident happens or they get sick.

Build a career that works for you

At Falck, we are committed to your personal and professional growth. We invest in your development, providing you with the tools, training, and resources to excel in your work, empowering you to expand your skills and advance your career. We prioritise work-life balance and offer flexible working conditions to support your personal and professional needs. The schedule flexibility allows you to, for instance, pursue studies alongside your employment with Falck. 

Join a culture of care

By joining Falck, you will become a part of a great team that values your ability to connect with people and solve problems efficiently. With colleagues based in different places around the world, you will get to collaborate and learn from each other on a global scale. Our supportive leaders empower and inspire you, working to create an environment where open and honest conversations are valued. We ensure that your contributions are appreciated by colleagues and management, and we celebrate those championing our values with Winning Behaviours Awards.

Make a real-life impact

As a customer service professional at Falck, you make a real difference in people’s lives, ensuring they feel cared for and supported when they need it most. You are solving problems, coordinating assistance, and providing reassurance during critical situations, impacting individuals and communities all over the world. You will be joining a transformative journey, as we invest in new technologies and innovative projects. Furthermore, the profits from Falck fund scientific brain research, as we are owned by an enterprise foundation with a long-term commitment to healthcare and societal contribution.

 

Join Falck and bring care into your career

See open positions

Get notified about new job opportunities

Sign up for job alert

Explore further