Travel assistance

Health, safety and security risk management solutions for global companies and  travellers

Falck Global Assistance proudly provides bespoke travel, health and risk management services, as your valued local business partner.

Valued local business partner

Customer centric and transparent approach to doing business. We want to be the most valued partner for our customers, enabling them to grow their business and reach their ambitions.

Highly skilled and digitalised service

A seamless and easy digital experience, enabling a high level of automated and easy handling of simple cases and quick processing of our customers’ claims cases.

Excellent end user satisfaction and low total claims cost

Excellent end-user satisfaction in every interaction while securing the whole value chain for our customers with a constant focus on the claims costs.

A global emergency response service with 24/7/365 availability

We help thousands of passengers every day when they encounter a health or safety threat. Our job is to make sure that users of our service feel safe wherever they go in the world.

Companies want to ensure the health, safety, and security of their employees and customers travelling or working abroad. We help companies meet the ‘Duty of Care’ requirements and ensure alignment between brands and social responsibility strategies.

We help mitigate the medical and security risks faced by a global workforce and travellers through a comprehensive network of specialists worldwide ensuring access to quality treatment facilities, as well as local assistance in emergencies.

Our emergency response centers are staffed with skilled doctors, nurses and security specialists on duty every minute, every hour of every day.

+300

employees

+90

medical and security assistance partners

9

local offices on 4 continents

We have a fundamental understanding of the risks and mechanisms of emergencies, and we know how to manage them to keep people safe. You might say it is in our DNA. Because of this, we can solve each client’s health, safety and security challenges, whatever they consist of and wherever they might occur.

A global emergency response service with 24/7/365 availability

Companies want to ensure the health, safety, and security of their employees and customers travelling or working abroad. We help companies meet their ‘Duty of Care’ requirements and ensure alignment between their brand and their social responsibility strategy.

We help them mitigate the medical and security risks faced by their workforce and travellers through a comprehensive network of specialists worldwide.

Our emergency response centres are staffed with skilled doctors, nurses and security specialists on duty every minute, every hour of every day.
We enable the global workforce and travellers to focus on their business, whether they are in the United States, Ghana, or Inner Mongolia.

We will assist with everything from pre-travel vaccination advice to evacuation and the best local treatment hospitals. Our extensive network of worldwide providers ensures access to quality treatment facilities, as well as local assistance in emergencies.

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About us

Who we are

Corporate responsibility

Our approach