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Crisis team in place in Brussels

​The crisis team, consisting of a Swedish psychologist and two senior logistic coordinators is based at the Royal Windsor Hotel Grand'Place, Rue Duquesnoy 5-7, Brussels, 1000 BE. Here, Danish, Swedish and Norwegian travellers and expatriates can seek information, help and advice with regard to medical and psychological needs, logistics in relation to transportation and insurance coverage.   


“The team is now up and running in Brussels and ready to help the people who need our assistance. We are creating a full overview of the situation in the city and are having on-going dialogues with relevant parties such as the Swedish and Danish embassies,” says Alf Ingesson-Thoor, Chief psychologist in Falck.


Travel advice

All travellers and expatriates in Brussels are advised to follow the guidelines issued by the federal crisis centre of Belgian Internal Affairs:

  • Changes in train and metro services. Further information is found at 

  • Expect massive traffic on all major roads in and around Brussels and country boarder. Further information is found at

  • Unless strictly necessary, avoid making telephone calls. Use text messages and social media for information and communication.

  • The latest updates and official information is available at or via Facebook /crisiscenterbe and Twitter @crisiscenterbe

  • ​The Belgian Crisis Centre has given the Belgian telephone number 0032 2753 7300 for concerned family/friends or 1171 for general enquiries.
  • Business travellers in Brussels are advised to monitor the instructions of the Bel-gian Government in the media, to avoid, for the time being, unnecessary journeys and to follow the advice of the security forces. Substantial business interruption due to restrictions on movement and communications is to be expected

Other relevant travel advice

  • Stay updated on the situation via media, embassies, etc.

  • Pay attention and report any suspicious actions to the authorities

  • Stay away from the places of incident

  • Always bring identification when you are out

  • Stay updated with your travel operator

In all life-threatening situations, travellers should call 1-1-2.


In case of non-life-threatening situations, contact Falck Global Assistance 24/7 emergency response centres


Denmark +45 7025 0405

Norway +47 2149 2415

Sweden +46 8 5877 1717

​Falck Global Assistance is a part of Falck Group that offers worldwide rescue services.

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Falck Global Assistance, Sydhavnsgade 18, DK-2450 Copenhagen | CBR: 38049399 | email: | tel: +45 70 25 04 05