Trust

Trust is vital to our license to operate at Falck

People rely on us to be there every day, and that requires us to be a trusted partner to our customers, to patients and to the local communities we serve.

Our Code of Conduct provides everyone with a common understanding of how we want to conduct our business. We have the necessary policies, processes and procedures in place. We have completed employee training and awareness campaigns. We have optimised our governance structure, and we use our whistleblower system to discover where to focus our improvement initiatives. This is no guarantee that cases of unethical behaviour will not occur at Falck, but it does provide a thorough foundation for identifying them and acting upon them, thereby supporting the UN Sustainable Development Goal no. 16, “Peace, justice and strong institutions”.

Code of conduct

Compliance at Falck is based on our global Code of Conduct. This sets the minimum standards and ethical principles applicable to all employees and business partners. It serves as a guideline and point of reference for anyone faced with dilemmas, doubts or concerns, and provides everyone with a common understanding of how we conduct business and how it ties into their role.

Code of conduct

Falck Alert

Falck’s whistleblower system, Falck Alert, was introduced in late 2018 and has since then been available for all Falck employees, business partners and third parties. Falck continuously encourages employees to report concerns about irregularities or improper actions that fail to comply with applicable laws and regulations, the Falck Code of Conduct or internal policies. In the system, various types of unethical behavior are reported, and these are all investigated and concluded on. In 2020, focus was on formalising the process and procedures for conducting investigations leading to different actions varying from verbal instruction to dismissal.

Falck Alert

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