In 2020, when the world was deeply affected by a global pandemic, Falck employees continued to deliver, supporting national healthcare systems under pressure and thereby the infrastructure of society. Employee engagement even went up during the year, despite the pressure on frontline employees and significant organisational changes, reflecting a deep sense of purpose among our people.
We want to be a great place to work where diversity and inclusion are an intrinsic element of our business, and in our persistent efforts to pursue that goal, we support the UN Sustainable Development Goal no. 8, “Decent work and economic growth”.
Increasing engagement while under pressure
An engaged workforce is more committed, better performing and delivers a higher level of services.
To ensure a continued focus on employee engagement and to measure progress, we conduct an annual, global employee engagement survey. The 2020 survey showed that the overall engagement score (eSat) improved by one point to 72 compared to 2019. The engagement score has increased for the second consecutive year, and we are now 2%-points from the global external benchmark of 74. All but one score improved in the survey.
The increase is especially remarkable because it came in a year when COVID-19 challenged Falck’s employees in several ways. Every day, Falck employees respond to emergency situations, transport patients between hospitals and homes, give treatments and guidance, and thereby provide help to people in urgent need, infected as well as non-infected.
Health and safety
Falck is committed to ensuring decent working conditions and a safe and healthy working environment for our employees.
Every day, Falck employees put themselves at risk to save the lives of other people. This produces stressful situations and may also influence the mental health of employees if not handled in a professional manner and with empathy. Defusings and debriefings after serious incidents form an integral part of work processes, and we offer professional psychological assistance whenever needed.
The top five risk in Falck areas are:
- Working on the road
- Use of equipment
- Level of training/knowledge
Falck is aware of the risks associated with the nature of our business as well as the preventive measures needed to minimise the risk. To us, every life is precious, and every single fatality is a tragic reminder that safety must always come first.