How we advance sustainable healthcare

We optimise user journeys, reinvent care models and transform health systems

Falck’s purpose is to advance sustainable healthcare to meet people’s changing needs. We wish to improve patients’ quality of life, protect the climate, and work smarter. This means taking a different look at patients and transforming the way we deliver our services. For example, if we can treat people at home instead of driving them to the hospital, it will improve their wellbeing and at the same time reduce carbon emissions. 

We strive to

  • Optimise user journeys 

  • Reinvent care models 

  • Transform health systems  

As an example, we are reducing emissions by converting to alternative energy sources, adjusting our care models to test new tools like telehealth, and new care models such as monitoring patients outside of hospitals.

Patient transportation

Optimise user journeys

We continuously refine our internal and external operations, adopting smarter tools and capabilities to meet evolving standards in social and environmental sustainability, while also enhancing patient and employee experiences.  

This is e.g. shown in converting our fleet to alternative energy, offering consultations via telehealth, and integrating AI into customer service calls.  

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Reinvent care models

We reinvent how care is delivered by designing new services and care teams. Our models bring care closer to patients, expanding access to healthcare and proactively improving outcomes by addressing challenges before they escalate.  

We do this through e.g. at-home urgent care (Mobile Care), treatment at home and a youth mental health service called SundtSind. 

Read more about our online healthcare

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Transform health systems

We drive systemic change by inspiring the reshaping of healthcare structures, ensuring that patient needs remain at the core. Our vision fosters a more sustainable, equitable and patient-centred healthcare ecosystem that redefines how care is delivered. 

This work would e.g. be reflected in designing a new pre-hospital system and if healthcare at home was broadly implemented in healthcare systems.  

Follow our progress

Read our Annual Report

Contact us

Head of Sustainability & ESG

Helle Carlsen Nielsen

Head of Sustainability & ESG

Email:
sustainability@falck.com

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